how to get connected
The MCFiber Process
Step 1: The first step towards getting MCFiber service is completing our sign-up form.
Step 2: When we receive your form we will review it and contact you for any required information – especially concerning your “drop” (see below).
Step 3: MCFiber will run a fiber-optic cable from our main cable on the nearest utility pole to a junction box on the side of your house – often next to your existing telephone box. This is the “drop line.”
Step 4: For the drop, MCFiber will provide 300 feet of aerial cable at no cost to you. If you have a longer drop, or require underground cable, there may be extra charges. Please see Drop Information
Step 5: An installer will contact you to schedule installation once the drop is complete.
Step 6: MCFiber technicians will install a high-capacity optical fiber cable from the exterior junction box to an indoor Network Interface Device (NID) at a location of your choice inside your home or business. The technician will then run a data cable (CAT5e/CAT6) to one device of your choice (usually a router).
Step 7: Once your system has been satisfactorily tested we will bill you for the installation cost and the first weeks of usage. We bill in advance on a month by month basis. Please review our Terms of Service.
Connecting Multiple Devices:
You can connect multiple devices inside your home or business either by using a wireless router or by running CAT5 cable from a multi-port switch to various points within your house. Any electrician can do the CAT5 installation.
Most Internet connection problems are associated with router problems. MCFiber strongly advises customers to use our routers, supplied at a modest $6/month fee. If anything goes wrong with our router, we will replace it and test it at no cost to the customer. IF YOU CHOOSE TO USE YOUR OWN ROUTER, ANY SERVICE CALLS RELATED TO THE ROUTER WILL BE CHARGED AT TIME AND MATERIALS.
*For large or complex installations we assess an additional charge of $75/hour for any installation work in excess of two hours.
*If you chose to use your own router, any service calls related to the router will be charged at time and materials.