Your privacy is important to us
MCFiber is committed to your privacy. We take care to protect the security of your customer information and to control how it is used. MCFiber will safeguard, according to prudent security standards, the confidentiality of all nonpublic information that you provide to us in writing, electronically, and over the telephone.
Information MCFiber Collects
MCFiber limits the collection, use and retention of confidential information to what we believe is necessary to provide you with quality service. Information we receive from you on account applications such as your name, address, birthdate, credit card data, bank account data, telephone number, etc. is collected for the purpose of servicing your account and will be used exclusively for that purpose.
MCFiber Security Procedures
MCFiber customer information is maintained as paper and electronic files. Security measures are in place to protect this data from unauthorized access. MCFiber maintains physical, electronic and procedural safeguards to secure your nonpublic personal information.
Information that MCFiber shares internally
MCFiber restricts access to the personal and account information of our customers to those employees who need to know that information in the course of their job responsibilities. Billing and credit card information is available to MCFiber staff for the purpose of account authorization and support only.
Information MCFiber shares with outside organizations
MCFiber does not share nonpublic customer information with other businesses or individuals except what may be required: to service your account, to collect delinquent accounts; to our auditors; to respond to a subpoena, court order, or judicial process.
Accessing your MCFiber account information
MCFiber customers can access billing information via the phone by providing an exact match of the customer profile data including: name, original account password, and current mailing address. Subscribers may also access their customer records at the MCFiber office with an appropriate photo ID. If you believe that our records are incorrect, please notify us as soon as possible by contacting the MCFiber office.
MCFiber staff will not release account passwords over the phone, nor will we release credit card numbers or bank account information over the telephone.
Protecting privacy is a partnership. MCFiber encourages you to help us protect your account information. Please do not disclose your account numbers, passwords, etc. to anyone. If you suspect someone has made unauthorized use of your accounts, please contact MCFiber at 1-802-858-5537 or firstname.lastname@example.org