Network Infrastructure Supervisor

Mansfield Community Fiber is a small residential Internet Service Provider (ISP) operating in Underhill, Fletcher, Fairfax, Cambridge, Waterville and Belvidere. We are looking for a technician to assist with network operations, software tools, customer support, and occasionally field installations.

This is a key role assuring smooth function of our fiber-optic network.  This role reports to senior management and is responsible for performing and completing network equipment and software maintenance, customer installations, trenching, and service tickets along with field staff. This position also involves additional administrative duties including scheduling, vendor relations, and reporting. It is central to our business operations.

Candidates should be comfortable performing up to these expectations below after 90 days of on the job experience and training.

Service

• Ability to knowledgeably communicate technical concepts to non-technical people
• Proficient in basic home network design and deployment
• Friendly and professional demeanor when talking to customers, vendors, and co-workers

Technical

• Ability to handle fusion splicer and complete fiber splices
• Understand PON basics including connectors (SC/APC) and attenuation
• Ability to run and secure fiber and ethernet cable
• Capable of operating power tools and trenching equipment
• Proficient with all current and future CPE deployed by MCFiber (ONUs, routers, switches, streaming devices, and more)
• Capable of using company software to record customer details, payments, and generate basic reports.
• Troubleshoot customer connections and network issues

Safety

• Complete OSHA training and prove comprehension
• Ability to dispose of sensitive fiber waste appropriately
• Ability to work on ladders safely
• Ability to work safely around electrical equipment and wires
• Display good judgment when making decisions that could impact safety

General

• Able to lift and carry up to 50 pounds
• Reliably arrive to work and appointments on time
• Detail oriented
• Willingness to take on other assignments when needed

Compensation

• Job type can be Full-time or Part-time
• Pay range is around $30.00/hr depending on prior qualifications and experience
  • Salary option is available for this position
• Pay frequency is bi-weekly
• Company provides fuel reimbursement package
• Paid time off
• Health, Vision and Dental Insurance

Work Hours and Location

• Expected hours are to be determined
  • Generally most work is done Monday to Friday during common business hours
  • Customer interactions and network events and operation may drive non-standard business hours or weekend jobs – this will be worked out fairly
• A large portion of work will be in person in our office or in the field
• All other development or administrative activities can be done remotely if desired

To Apply

Please send your resume to info@mcfibervt.com AND cc:brian.davison@mcfibervt.com with email subject  “Network Infrastructure Supervisor Application – (your name)”.