Fiber-optic Network Supervisor – PT/FT

The Network Supervisor is responsible for performing and completing network equiment and software maintenance, customer installations, trenching, and service tickets along with field staff. This position also involves additional administrative duties and is  central to our business operations. Candidates must possess the following attributes:

• • Outstanding customer service. Technicians will be sensitive to the individual expectations of each customer and will work to fulfill these expectations.
  • Safe work habits. Technicians will perform all work in a safe and approved manner.

Required OSHA training provided:

• • Slips, Trips and Falls
  • Ladder Safety
  • Emergency Procedures

Successful candidates will learn/display the following within their first 90 days on the job:

SERVICE

• • Ability to knowledgeably communicate technical concepts to non-technical people
  • Proficient in basic home network design and deployment
  • Friendly and professional demeanor when talking to customers, vendors, and co-workers

TECHNICAL

• • Ability to handle fusion splicer and complete fiber splices
  • Understand PON basics including connectors (SC/APC) and attenuation
  • Ability to run and secure fiber and ethernet cable
  • Capable of operating power tools and trenching equipment
  • Proficient with all current and future CPE deployed by MCFiber (ONUs, routers, switches, streaming devices, and more)
  • Capable of using company software to record customer details, payments, and generate basic reports.

SAFETY

• • Complete OSHA training and prove comprehension
  • Ability to dispose of sensitive fiber waste appropriately
  • Ability to work on ladders safely
  • Ability to work safely around electrical equipment and wires
  • Display good judgment when making decisions that could impact safety

GENERAL

• • Able to lift and carry up to 50 pounds
  •  Reliably arrive to work and appointments on time
  • Detail oriented.
  • Willingness to take on other assignments when needed

Mansfield Community Fiber is a residential Internet Service Provider (ISP) operating in Underhill, Fletcher, Fairfax, Cambridge, Waterville and Belvidere.

Job Types: Full-time, Part-time

Pay: $30.00/HR +/- depending on prior qualifications and experience

Expected hours: TBD

Benefits:

• • Flexible schedule
  • Health/dental insurance
  • Paid time off
  • company provides vehicle fuel

Compensation package:

• • Hourly pay – may convert to salary

Payment frequency:

• • Paid biweekly

Schedule:

• • Monday to Friday
  • Weekends as needed

Work Location: In person

To apply, please send your resume to info@mcfibervt.com + cc:brian.davison@mcfibervt.com with email subject  “Fiber-optic Network Supervisor Application – (your name)”.